Knowledge base & F.A.Q
Enter your search term here...
New support ticket
Check ticket status
How do I place an online order?
Is it possible to cancel my order?
How can I get the TOTAL cost of my order?
How can I follow the status of my order?
Which countries do you service?
View all 6
What are the payment methods available?
What is the Card Verification Code ( CVC ) that is required for my credit card payment and where can I find this code?
Why was my credit card declined?
How do I send money using PayPal?
How do I pay a BitPay?
Shipping & Delivery
How long does it take for an order to be delivered?
What if I am not at home when my order is delivered?
Can I arrange for my order to be delivered to a different address?
I haven't received my order, what should I do?
What are the Shipping Rates?
Returns - Exchanges - Refunds
Can I return an item?
What do I need to provide when returning an item?
What if I don’t have the receipt, or an order number?
How long is the product warranty?
How can I raise disputes?
Juiced Systems Policies
Is my personal information confidential? Is your website safe.
Drivers & Software
USB 3.0 Gigabit Ethernet Smart Charging Hub
Basic Windows Troubleshooting: USB not recognized
Basic Mac Troubleshooting: USB not recognized
What is the Original Equipment Manufacturer (OEM) warranty on this product?
Returns & Exchanges
6HUB-01 | 6+1+1 Gigabit Hub
Will this work with a Windows PC?
Does the 6+1+1 Hub need drivers?
10HUB-01 | 10 port USB 3.0 Hub
How many Amps does the power supply for this hub output?
BDS-01 | BossDOCK
Can I use USB-A peripherals simultaneously?
A razor blade stealth that requires 45w to power, will this dock be able to charge the laptop while docked?
BUC-02 | USB-C to USB-C Gen 2 Cable
BUC-03 | RiseUP USB-A to USB-C Cable
CDS-02 | ChockDOCK v2
Getting trouble USB and Monitor to cooperate with monitor extension?
DEH-01 | DecaHUB
Is this supported external extended display?
DOC-01 | BizHUB
Will the BizHUB charge my laptop?
What is the material of this product? Plastic or metal?
BizHUB Ethernet not working for MAC OSX
DOC-02 | BizHUB Pro
BizHUB Pro Gigabit Ethernet Driver for Mac OSX
MBA-02 | Macbook Adapter With PD
Will this work with the new MacBook pro late 2016?
MBA-03 | Macbook adapter with DisplayPort
Does it support hot plugging?
Does it support the 2017 MacBook pro with touch bar?
MBP-01 | Macbook Pro 6 port Adapter
MBP-02 | Macbook Pro UltraHUB
NOV-01 | NovaHUB
Is the NovaHUB compatible with iPad pro 2018?
NovaHUB, BossDOCK, or ChockDOCK for a Surface Laptop 3?
SUG-01 | Surface GO
About Surface GO
SUR-03 | Surface Pro 3 4 in 1 Adapter
Will this device work on a Surface Pro?
SUR-03B | Surface Pro 3 USB Adapter
Are the USB 3.0 ports powered?
SUR-03C | Surface 3 Adapter
SUR-04C | Surface Pro Gigabit Ethernet Adapter
Will this provide enough power for two external portable hard drives?
Surface Pro 4 Gigabit Ethernet adapter work in Surface Pro 7’s?
SUR-06 | Optix Surface Pro 6 Adapter
SUR-07 | ZipHUB Pro Surface Pro 7 Adapter
Is the ZipHUB Pro 10Gbps compatible?
SLA-01 | CruzHUB
Is the CruzHUB compatible with the Surface Laptop 2?
Plugging audio into CruzHub will it be powered?
CruzHub design for Surface Laptop 1 and 2?
CruzHUB | Surface Laptop 2 adapter does not display
Will the CruzHUB fit with my laptop case?
VLH-01 | VertexHUB
BSOD - Blue Screen of Death while VertexHUB plugged in
USB port needs to power cycle for device to be recognized.
QHA-01 | QuadHUB
Does the QuadHUB support video output?
Help Desk Software
by Freshdesk Support Desk