Knowledge base & F.A.Q

Ordering 6

• How do I place an online order?
• Is it possible to cancel my order?
• How can I get the TOTAL cost of my order?
• How can I follow the status of my order?
• Which countries do you service?

View all 6

Payment 5

• What are the payment methods available?
• What is the Card Verification Code ( CVC ) that is required for my credit card payment and where can I find this code?
• Why was my credit card declined?
• How do I send money using PayPal?
• How do I pay a BitPay?

Shipping & Delivery 5

• How long does it take for an order to be delivered?
• What if I am not at home when my order is delivered?
• Can I arrange for my order to be delivered to a different address?
• I haven't received my order, what should I do?
• What are the Shipping Rates?

Returns - Exchanges - Refunds 5

• Can I return an item?
• What do I need to provide when returning an item?
• What if I don’t have the receipt, or an order number?
• How long is the product warranty?
• How can I raise disputes?

Juiced Systems Policies 1

• Is my personal information confidential? Is your website safe.

Drivers & Software 3

• USB 3.0 Gigabit Ethernet Smart Charging Hub
• ChockDOCK
• OctaneDOCK

Technical Issues 2

• Basic Windows Troubleshooting: USB not recognized
• Basic Mac Troubleshooting: USB not recognized

Warranty Information 2

• What is the Original Equipment Manufacturer (OEM) warranty on this product?
• Returns & Exchanges

6HUB-01 | 6+1+1 Gigabit Hub 2

• Will this work with a Windows PC?
• Does the 6+1+1 Hub need drivers?

10HUB-01 | 10 port USB 3.0 Hub 1

• How many Amps does the power supply for this hub output?

BDS-01 | BossDOCK 2

• Can I use USB-A peripherals simultaneously?
• A razor blade stealth that requires 45w to power, will this dock be able to charge the laptop while docked?

BUC-02 | USB-C to USB-C Gen 2 Cable 0

BUC-03 | RiseUP USB-A to USB-C Cable 0

CDS-02 | ChockDOCK v2 1

• Getting trouble USB and Monitor to cooperate with monitor extension?

DEH-01 | DecaHUB 1

• Is this supported external extended display?

DOC-01 | BizHUB 3

• Will the BizHUB charge my laptop?
• What is the material of this product? Plastic or metal?
• BizHUB Ethernet not working for MAC OSX

DOC-02 | BizHUB Pro 1

• BizHUB Pro Gigabit Ethernet Driver for Mac OSX

MBA-02 | Macbook Adapter With PD 1

• Will this work with the new MacBook pro late 2016?

MBA-03 | Macbook adapter with DisplayPort 2

• Does it support hot plugging?
• Does it support the 2017 MacBook pro with touch bar?

MBP-01 | Macbook Pro 6 port Adapter 0

MBP-02 | Macbook Pro UltraHUB 0

NOV-01 | NovaHUB 2

• Is the NovaHUB compatible with iPad pro 2018?
• NovaHUB, BossDOCK, or ChockDOCK for a Surface Laptop 3?

SUG-01 | Surface GO 1

• About Surface GO

SUR-03 | Surface Pro 3 4 in 1 Adapter 1

• Will this device work on a Surface Pro?

SUR-03B | Surface Pro 3 USB Adapter 1

• Are the USB 3.0 ports powered?

SUR-03C | Surface 3 Adapter 0

SUR-04C | Surface Pro Gigabit Ethernet Adapter 2

• Will this provide enough power for two external portable hard drives?
• Surface Pro 4 Gigabit Ethernet adapter work in Surface Pro 7’s?

SUR-06 | Optix Surface Pro 6 Adapter 0

SUR-07 | ZipHUB Pro Surface Pro 7 Adapter 1

• Is the ZipHUB Pro 10Gbps compatible?

SLA-01 | CruzHUB 5

• Is the CruzHUB compatible with the Surface Laptop 2?
• Plugging audio into CruzHub will it be powered?
• CruzHub design for Surface Laptop 1 and 2?
• CruzHUB | Surface Laptop 2 adapter does not display
• Will the CruzHUB fit with my laptop case?

VLH-01 | VertexHUB 3

• BSOD - Blue Screen of Death while VertexHUB plugged in
• USB port needs to power cycle for device to be recognized.
• VertexHUB Port Explanation

QHA-01 | QuadHUB 1

• Does the QuadHUB support video output?